Exploring Easy: How a visit to a Disney resort highlights the power of easy

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When I’m visiting a Disney resort, it is for vacation. I’m usually thinking about the complex relationship dynamics of Winnie the Pooh and friends and not the business implications of patron flow through a hotel lobby. But there I was, sitting in the lobby watching fellow convention attendees negotiate the crowded space and observing how easy it was to get to the store and the bar. I was in a business process frame of mind because I was at Disney World to attend the Sales Kickoff meeting for...

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