Is your business ready for a one-star rating?

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It does not happen often. Every once in a while, a customer walks away unhappy. In the good-old-days, it was regretful but not that big of a deal. As long as it was not often and did not point to a trend, it was just a part of doing business. Then came the internet and ratings. Now upset customers were given a way to vent. One star. Bam. When it comes to restaurants, online purchases, and dog grooming services, ratings can be a very positive and powerful thing. However, for those of us who...

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