American Airlines to offer on-the-spot compensation for in-flight problems

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Even as flight attendants for American Airlines Group Inc. prepare to take 12.5 hours of de-escalation training that some have quietly dubbed "apology training," the company is preparing to roll out new software to help deal with inconvenienced passengers on flights. Called iSolve, the new software is expected to be loaded later this month on tablets American flight attendants carry with them on flights. The new software will allow flight attendants to offer on-the-spot compensation in the form...

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